Customer Tech Support (Spanish)

TL;DR

Customer Tech Support (Spanish): Providing technical assistance and advice to hirify.global customers and partners across the region, with an accent on maintaining the hirify.global brand and facilitating product integration. Focus on identifying customer support needs, resolving technical issues in a timely manner, and acting as a technical expert.

Location: Hybrid in Barcelona, Spain

Company

hirify.global is the world's leading open hotel commerce platform, helping accommodation owners find and book more guests online.

What you will do

• Provide technical support for hirify.global products and services to internal and external customers.
• Develop strong customer relationships through exceptional technical support via phone, chat, and other channels.
• Identify customer support needs and configuration requirements, setting expectations and resolving issues against company KPIs.
• Ensure timely resolution of all cases in accordance with company SLAs and personal KPIs.
• Act as a technical expert, identifying and communicating technical issues and requirements internally.

Requirements

• High level of customer service and IT technical skills.
• Fluent Spanish and English communication skills, both written and verbal.
• Strong analytical skills to quickly analyse problems, determine root cause, and resolve issues.
• Curiosity to understand products and identify customer issues effectively.
• Tech-savviness to operate across multiple technical platforms and systems.
• Stakeholder management and conflict resolution skills.

Culture & Benefits

• Equity packages for company journey participation.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study, and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) for connection and involvement.
• Investment in personal growth and training for advancement.