Technical Support Specialist

TL;DR

Technical Support Specialist: Supporting a modern cloud communication platform used by sales & support teams, focusing on solving puzzles, identifying root causes, and structuring thoughts clearly. Focus on VOIP fundamentals, call routing, number provisioning, latency issues, connectivity troubleshooting, system behaviours and platform logic.

Company

hirify.global provides a modern cloud communication platform used by 4,000+ sales & support teams.

What you will do

• Solve puzzles and identify root causes.
• Structure thoughts clearly.
• Dig into system settings, connection tests, or exploring how features work.
• Measure success by problems solved, not ticket volume.

Requirements

• A logical thinker.
• Tech-savvy & curious.
• Problem-solver with ownership.
• Clear English (C1).
• Spanish is a plus.
• Team player who shares knowledge.

Culture & Benefits

• Be part of a global tech product.
• Support a modern cloud communication platform used by 4,000+ sales & support teams - from fast-growing scale-ups to enterprise players.
• Learn real VOIP fundamentals, call routing, number provisioning, latency issues, connectivity troubleshooting, system behaviours and platform logic.
• This role is intentionally built as a stepping stone for future technical careers at hirify.global.

Hiring process

• Working time is divided unequally into short and long weeks.