Software Support Engineer

TL;DR

Software Support Engineer: Providing advanced technical support for escalated software incidents across applications, infrastructure, and integrations with an accent on diagnosing and resolving complex Java-based issues. Focus on applying strong analytical and problem-solving skills to ensure project success and system reliability.

Location: Hybrid in Rome, Italy. Requires partial office presence on a weekly basis.

Company

hirify.global is a fast-growing $2B software business committed to becoming the #1 software company in the world.

What you will do

• Provide advanced technical support for escalated software incidents that cannot be resolved by Level 1 and Level 2 teams.
• Diagnose and resolve complex issues across applications, infrastructure, and integrations.
• Collaborate with multi-disciplinary teams of business analysts, developers, data scientists, and subject matter experts.
• Communicate technical information clearly and collaborate with various stakeholders.

Requirements

• Bachelor’s degree in computer science, information technology, or mathematics.
• 5 years of Java experience.
• Strong analytical and problem-solving skills to address technical challenges.
• Experience in consuming/developing RESTful API.
• Development experience on multiple projects.
• Fluent Italian is a must.
• Fluent English is a valuable requirement (B2 level expected).

Nice to have

• Knowledge of at least one of the other most common development languages (C/C++, JavaScript, Python).
• Good hands-on experience in HTML, CSS, Javascript, and UI frameworks such as Bootstrap, React, D3.
• Preferable knowledge in Web Server technologies and Database technologies.
• Preferable experience in the Automation domain.

Culture & Benefits

• Health and Life Insurance at zero cost for employees.
• Meal vouchers.
• Flexible working hours.
• Professional training and development opportunities.
• Comfortable office environment with relax areas, including tapis roulant, flipper, videogames, and table football.
• Ergonomic equipment to work at the office and at home.