Product Owner II (CIS)

TL;DR

Product Owner II (CIS): Manages the Customer Information System product backlog and roadmap, collaborating with customers and product teams to refine features and uncover new ones. Focus on facilitating discovery, evaluating product ideas, and ensuring successful delivery through Scrum sprint cycles.

Location: Remote-first environment across North America. Candidates must be authorized to work in Canada or the United States.

Company

hirify.global is a high-growth software company modernizing how utilities serve their communities with a cloud-native customer service and operations platform.

What you will do

• Facilitate discovery sessions with internal and external stakeholders to refine existing and uncover new product features.
• Manage and evaluate product ideas from multiple internal and external sources.
• Support the Development team through SCRUM sprint cycles and ensure successful product delivery.
• Liaise with Service Delivery and Customer Success to identify project requirements, customer issues, and enhancement patterns.
• Provide demonstrations of products and support new feature education for user enablement.
• Collaborate with the Product Manager on defining objectives and key results for the CIS product.

Requirements

• Strong attention to detail and thoroughness.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and prioritize effectively.
• Understanding of system design and analysis.
• Tendency to be positive, creative, and curious.
• Strong collaboration skills with internal teams and customers.

Nice to have

• Experience in the Utilities Industry.

Culture & Benefits

• Remote-first environment with flexible working hours across North America.
• Competitive compensation package.
• Complete setup including a MacBook and a $500 home workspace fund.
• Comprehensive health, dental, vision, and life insurance from day one.
• Generous PTO, Summer Friday half-days, and unlimited sick days.
• RRSP (Canada) and 401k (US) matching programs.
• $2,500 annual development fund, tuition assistance, and Book Bounty program for continuous growth.
• Annual company events and team offsites for connection.

Hiring process

• Candidates are encouraged to include a verified LinkedIn profile for faster responses and priority consideration.
• All final candidates will complete a background check and identity verification as part of SOC 2 compliance procedures.