Customer Support Specialist (Technical)

TL;DR

Customer Support Specialist (Technical): Taking ownership and responsibility for customer-facing support, troubleshooting complex setups, investigating data, and helping customers succeed with powerful workflows and integrations. Focus on solving problems, learning quickly, and translating technical concepts into clear, helpful guidance.

Location: Hybrid working model with 3 days in the Austin office, 2 days remote. Must be based in the United States.

Company

hirify.global is a growing, global software company specializing in customer support solutions.

What you will do

• Be a core part of the hirify.global team and a primary customer-facing representative.
• Troubleshoot unfamiliar setups and investigate data using SQL.
• Help customers succeed with powerful workflows and integrations.
• Join calls or meetings with customers to gather requirements and understand challenges.

Requirements

• 2+ years of experience in customer support at a B2B SaaS company.
• Comfortable supporting technically complex products, including workflows, automations, and integrations.
• Practical experience using SQL to query data and investigate issues.
• Hands-on experience or strong working knowledge of APIs (REST, authentication, troubleshooting).
• Excellent written communication skills, with the ability to explain complex concepts clearly.
• Experience supporting developer-facing or highly configurable software.

Nice to have

• Familiarity with web technologies, JSON, or troubleshooting HTTP requests.
• Experience contributing to help centers or technical documentation.

Culture & Benefits

• Hybrid working model with 3 days in the Austin office, 2 days remote.
• Unlimited paid time off plus US public holidays.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan and life insurance.
• Company-provided laptop and home office equipment.
• Regular team socials and company events.
• High autonomy with real responsibility and impact from day one.