Customer Support Agent

TL;DR

Customer Support Agent: Being the primary contact for players and providing comprehensive product and service information with an accent on solving technical and payment issues through email. Focus on ensuring customer engagement and resolving conflicts professionally while navigating multiple applications.

Location: Onsite in Tel Aviv

Company

hirify.global is one of the world's fastest-growing mobile game companies, providing entertainment for millions of users across multiple apps.

What you will do

• Serve as the primary point of contact for players.
• Provide comprehensive information regarding products and services.
• Collaborate with other departments to resolve player technical and payment issues.
• Deliver exceptional email support, including payment-related queries and working with payment processors.

Requirements

• 1-2 years of Customer Support experience (emails/chat) in a tech environment.
• English proficiency: C2 (mother tongue level).
• Proficiency in Hebrew is a must.
• Service-oriented, customer-centric personality with the ability to ensure customer engagement and manage support queries.
• Ability to address complaints and resolve conflicts in a professional and decisive manner.
• Strong troubleshooting, problem-solving, time management, and multitasking skills.
• Strong ability to navigate through multiple applications and platforms simultaneously with close attention to detail.

Culture & Benefits

• Join an exciting gaming company in the heart of Tel Aviv.
• Work in a team-oriented environment.
• Opportunity to contribute ideas and practical solutions to the team.