Technical Support Specialist

TL;DR

Technical Support Specialist: Provides post-sales technical support for mobile and IoT device management software products with an accent on investigating customer issues and ensuring timely resolution. Focus on diagnosing application queries, troubleshooting, and reproducing customer environments for issue analysis.

Location: Hybrid in Galway, Ireland

Company

hirify.global is the world's most trusted provider of mobile and IoT management solutions, serving over 17,000 enterprise customers globally.

What you will do

• Provide telephone and email based post-sales technical support for hirify.global software products.
• Investigate customer-reported issues and collaborate with internal stakeholders for resolution.
• Proactively update customers on the progress of their outstanding queries.
• Respond to all customer requests in a timely manner, improving customer experience.
• Provide superior customer service for MDM solutions, diagnosing and solving application queries.
• Use various devices to reproduce customer environments to troubleshoot issues effectively.

Requirements

• Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field.
• Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting).
• Solid understanding of modern Windows client (e.g., Windows 10, Windows 11) and server operating systems (e.g., Windows Server 2019, Windows Server 2022).
• Knowledge of mobile computing platforms (Android, iOS).
• Minimum 1-2 years of relevant experience.
• Strong problem-solving abilities and a strong team-player mindset.
• Ability to plan, prioritize, and organize workload effectively.
• Outstanding verbal and written communication skills in English (C1+).

Nice to have

• Experience with database management systems (such as SQL Server).
• Experience with virtualization technologies (like VMware or Hyper-V).
• Fluency in additional European languages.

Culture & Benefits

• Emphasis on personal growth, continuous innovation, and fun.
• Fast-paced environment with a global reach, encouraging individual impact.
• Opportunity to work with leading-edge technologies and take on complex, interesting projects.
• Work as part of highly collaborative and agile teams.
• Collaborate alongside hirify.global’s partners, including leading tech giants.
• Commitment to being an equal opportunity workplace.