Digital Workplace Engineer (IT Support)

TL;DR

Digital Workplace Engineer: Ensuring seamless operation of the digital workplace by providing technical support, managing endpoint devices, automating repetitive tasks, and enhancing user productivity. Focus on diagnosing and resolving technical issues, configuring and deploying devices, and maintaining IT asset inventories.

Location: Brussels (hybrid)

Company

hirify.global is a global player in employee benefits and engagement that operates in 31 countries, helping companies attract, engage, and retain talent through a broad range of solutions.

What you will do

• Provide Level 1 and Level 2 support for end-users via ticketing systems, phone, and in-person channels.
• Diagnose and resolve technical issues related to workplace hardware, software, VPNs, Office 365, and collaboration tools.
• Configure and deploy laptops and user accounts for onboarding and manage offboarding processes.
• Manage endpoint configurations, patches, and policies using tools like Tanium and Intune.
• Create and maintain automation scripts (e.g., PowerShell) to improve support efficiency.
• Maintain accurate IT asset inventories and contribute to IT documentation.

Requirements

• 3–5 years in IT support or workplace engineering roles.
• Strong knowledge of Windows, Active Directory, Microsoft 365, and networking fundamentals.
• Hands-on experience with endpoint management tools (Tanium, Intune, SCCM).
• Proficiency in scripting languages such as PowerShell for task automation.
• Experience with ticketing systems like ServiceNow or Jira.
• Fluent in French or Dutch, with English being mandatory.
• Must have Microsoft Certified: Endpoint Administrator Associate (MD-102) OR Microsoft Certified: Modern Desktop Administrator Associate (MD-100 & MD-101).

Nice to have

• Microsoft 365 Certified: Fundamentals (MS-900) – strongly recommended.

Culture & Benefits

• A meaningful job contributing to sustainable and personalized employee experiences and making an impact on millions of lives.
• Be part of a multicultural team in a fast-paced and innovative environment.
• Emphasis on respect, authentic care for people, wellbeing, and work-life balance.
• Fostering an inclusive workplace where diversity and uniqueness of talents are valued.