Technical Support Specialist (SaaS)

TL;DR

Technical Support Specialist (SaaS): Responding to and troubleshooting technical queries related to API usage and SDKs for developer customers with an accent on problem-solving and documentation. Focus on bug triage, improving help center content, and defining scalable support workflows.

Location: Remote (EMEA). Core hours CET ±2.

Company

A fast-growing SaaS company building tools that help developers ship better software.

What you will do

• Respond to technical support queries from developers via chat, email, and forums
• Troubleshoot issues related to API usage, integrations, or SDKs
• Triage bugs and collaborate with the Engineering team
• Maintain and improve the Help Center and documentation
• Act as a voice of the customer in product feedback

Requirements

• 2–4 years of experience in customer support or technical support
• Familiarity with REST APIs, error logs, and debugging flows
• Strong communication skills and empathy for technical users
• Based in EMEA and fluent in English

Nice to have

• Experience using tools like Postman, GitHub, or basic terminal commands

Culture & Benefits

• Remote-first work environment
• Collaboration with a diverse team across Europe

Hiring process

• Apply via hirify.global