Enterprise Operations Manager

TL;DR

Enterprise Operations Manager: Building and leading a new B2B operations team for lease vehicle returns, ensuring exceptional customer and dealer experiences with an accent on establishing operational excellence, performance management, and process improvement. Focus on launching the operation, scaling the team, and driving ambitious performance targets while managing daily client operations.

Location: Hybrid, based in Brighton office 4 days per week, with 1 day per week work from home (United Kingdom)

Salary: Competitive with performance-based incentives

Company

hirify.global is the UK's fastest-growing used car marketplace, connecting private car sellers with verified dealers and backed by leading investors.

What you will do

• Directly manage and coach a team of 8 (including 2 Senior Specialists) to meet individual and team performance metrics, quality standards, and SLAs.
• Foster team culture, conduct regular performance reviews, identify training needs, and implement development plans.
• Implement and manage the commission-based performance model to drive key metrics including lead-to-profile conversion rates and net sales targets.
• Oversee daily operations across the full generalist workflow, monitoring real-time performance and managing resource allocation based on volume forecasts.
• Ensure strict adherence to established operational procedures and quality standards, identifying opportunities for process improvements.
• Act as an escalation point for complex customer issues and sensitive dealer renegotiations, ensuring timely and effective resolution.

Requirements

• Experienced Operations leader with excellent coaching skills and demonstrable success developing talent.
• Strong operational and analytical skills, capable of monitoring real-time performance, allocating resources, and using data for decision-making.
• Experience managing commission-based or incentive-driven teams, balancing productivity targets with quality outcomes.
• Strong communication and stakeholder management skills, able to motivate teams and present insights to senior leadership.
• Ability to thrive in fast-paced, ambiguous environments, build structure, manage multiple priorities, and adapt quickly.
• Commercially minded with understanding of unit economics, cost per sale metrics, and operational efficiency.
• Proactive problem-solver who takes initiative, thrives on operational challenges, and can build scalable solutions from first principles.
• English: B2 required.

Culture & Benefits

• Competitive salary with performance-based incentives.
• Great work-life balance with standard shifts from 8:45am to 5:30pm (Monday to Friday, no weekend shifts).
• Sea fronted office location with regular social events, office drinks, weekly massages, and free snacks.
• Flexibility to work from home 1 day per week.
• Stock options, pension scheme (NEST), and a strong commitment to personal development with a budget for books, courses, and conferences.
• Opt-in comprehensive health insurance through BUPA, including dental care and fitness discounts.
• Cycle to work scheme, one paid volunteering day a year, and generous parental benefits (6 months full paid maternity leave, 4 weeks paternity leave).