Security Analyst

TL;DR

Security Analyst: Supporting and defining a new Security team focused on Customer Security advocacy and managing the abuse pipeline, with an accent on defining abuse, implementing automation, and minimizing impact. Focus on developing automation with human-in-the-loop processes, managing abuse processes, and collaborating on authentication and authorization strategies.

Location: Hybrid out of our Dublin office (3x/week)

Company

hirify.global is a design-driven platform helping entrepreneurs build brands and businesses online, empowering millions of customers with tools for online presence, audience building, monetization, and scaling.

What you will do

• Proactively work with teams to define a decision matrix for account suspension and customer discussions.
• Collaborate with teams to define abuse handling responsibilities and ensure excellent communication.
• Develop automation with 'human in the loop' processes to provide a risk score to abuse complaints and action them appropriately.
• Manage the abuse process consistently, seeking improvements based on feedback and process metrics.
• Work with Product Managers on authentication and authorization strategies to minimize friction and increase customer security.
• Track, document, and report abuse metrics, and define, collect, and analyze security KPIs and KRIs for the Customer security organization.

Requirements

• 2+ years of experience in Anti-Abuse operations (Fraud, Trust & Safety, Content Moderation) and/or Risk assessment (Threat Modeling, Vendor Assessments, NIST, ISO).
• Experience in Project Management (Agile frameworks) and Stakeholder relations.
• Experience with domain and/or website abuse processes.
• Experience with automation, tools, and systems for processing customer complaints (e.g., ZenDesk, Sift, Stripe Radar, Splunk).
• Strong analytical, communication, and project management skills.
• Excellent communication skills and ability to work and collaborate across organizational boundaries.

Culture & Benefits

• Health insurance with 100% covered premiums for you, your spouse or partner, and your dependent children including medical, dental, and vision.
• Life and Income Protection, Fertility and adoption benefits, and Global Employee Assistance Program.
• Pension benefits with employer match.
• Flexible paid time off, 26 weeks paid maternity leave & 12 weeks paid paternity leave, and 2 weeks paid family care leave.
• Education reimbursement and employee donation match to community organizations.
• Free lunch and snacks provided in the Dublin office.