Intern, Workflow Optimization

TL;DR

Intern, Workflow Optimization (CX Operations): Building and shipping automations, and deploying AI agents for bulk ticket analysis with an accent on CX efficiency and client experience. Focus on project planning, process design, and AI-enhanced automation.

Location: Must be able to commute to our Toronto HQ on Wednesdays and Thursdays. Residing in Canada.

Salary: CAD $42,000 - $52,000

Company

hirify.global is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money.

What you will do

• Partner with the AI Experiences team to launch new features to clients and support agents.
• Map current-state workflows with subject matter experts, identify optimization opportunities, and implement AI-enhanced changes across macros, automations, and documentation.
• Build comprehensive automation inventories across multiple systems to propose consolidations and new automations and AI optimizations.

Requirements

• Currently enrolled as a student at a Canadian post-secondary institution or technical bootcamp or new graduate (within 6 months of graduation).
• Available to work full-time hours.
• Residing in Canada.
• Able to commute to our Toronto HQ on Wednesdays and Thursdays.
• Structured problem solving and process thinking, with the ability to translate ambiguous workflows into clear maps and requirements.
• Basic familiarity with AI concepts (LLM, RAG, context windows, hallucination, etc.) and customer operations tools or ticketing systems (Zendesk, JIRA).

Culture & Benefits

• Competitive salary with group savings matching plan using hirify.global for Business.
• Generous vacation days, wellness days, and unlimited sick & mental health days.
• Intern programming including educational workshops, hackathons, and mentorship.
• A wide variety of peer and company-led Employee Resource Groups.