ServiceNow Architect/Senior Developer (AI)

TL;DR

ServiceNow Architect Senior Developer: Leading solution design and architecture for ServiceNow implementations, ensuring alignment with business needs, governance frameworks, and innovation initiatives with an accent on ITSM, HRSD, SPM, and SAM. Focus on AI-driven automation, Generative AI, and CSDM 4.0.

Location: Pune, Hyderabad, Kolkata, Gurgaon, Noida, Bangalore, Chennai, Mumbai

Company

hirify.global is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

What you will do

• Lead solution design, architecture, and technical strategy for ServiceNOW Implementations across ITSM, HRSD, SPM, and SAM.
• Act as a trusted advisor to clients, providing expertise on ServiceNow best practices, process automation, and workflow optimization.
• Oversee the technical execution of ServiceNow projects, ensuring high-quality delivery and adherence to best practices.
• Establish and enforce governance frameworks, security standards, and compliance models for ServiceNow solutions.
• Act as a thought leader within the ServiceNow COE, driving capability development and knowledge sharing.

Requirements

• 8 years of experience in IT consulting, solution architecture, and ServiceNow implementation.
• Deep expertise in ServiceNow in one of the modules - ITSM, HRSD, SPM, and SAM.
• Strong understanding of CSDM 4.0, CMDB, ITIL frameworks, and IT service management principles.
• Experience with AI-driven automation, Virtual Agents, and Generative AI within ServiceNow is a plus.
• Hands-on experience with ServiceNow scripting, integrations, and workflow automation.

Culture & Benefits

• Flexible work arrangements to provide support for a healthy work-life balance.
• Career growth programs and diverse professions.
• Opportunity to acquire valuable certifications in the latest technologies such as Generative AI.