ServiceNow Architect/Senior Developer (AI)

TL;DR

Servicenow Architect Senior Developer: Leading solution design and technical strategy for ServiceNow implementations across ITSM, HRSD, SPM, and SAM with an accent on aligning with CSDM 4.0, ITIL, and governance best practices. Focus on driving digital transformation using next-gen capabilities like Agentic AI, NOW Assist, and Generative AI within ServiceNow.

Location: Mumbai, Chennai, Bangalore, Gurgaon, Noida, Hyderabad, Kolkata, Pune

Company

hirify.global is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world.

What you will do

• Lead solution design, architecture, and technical strategy for ServiceNow implementations across ITSM, HRSD, SPM, and SAM.
• Act as a trusted advisor to clients, providing expertise on ServiceNow best practices, process automation, and workflow optimization.
• Oversee the technical execution of ServiceNow projects, ensuring high-quality delivery and adherence to best practices.
• Establish and enforce governance frameworks, security standards, and compliance models for ServiceNow solutions.
• Act as a thought leader within the ServiceNow COE, driving capability development and knowledge sharing.

Requirements

• 8 years of experience in IT consulting, solution architecture, and ServiceNow implementation.
• Deep expertise in ServiceNow in one of the modules - ITSM, HRSD, SPM, and SAM.
• Strong understanding of CSDM 4.0, CMDB, ITIL frameworks, and IT service management principles.
• Experience with AI-driven automation, Virtual Agents, and Generative AI within ServiceNow is a plus.
• Hands-on experience with ServiceNow scripting, integrations, and workflow automation.
• Required - ServiceNow Solutioning & Architecture, Technical Advisory & Client Engagement, ITSM, HRSD, SPM, SAM Expertise, AI & Automation in ServiceNow, Governance & Compliance & Team Leadership & Capability Development

Culture & Benefits

• Flexible work arrangements to provide support for a healthy work-life balance.
• Career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• Equip yourself with valuable certifications in the latest technologies such as Generative AI.