Technical Support Engineer (Intern)

TL;DR

Technical Support Engineer (Intern): Investigating and resolving technical issues for global customer environments with an accent on second- and third-line support and communication with clients. Focus on reproducing reported issues, maintaining test endpoints, and delivering reports.

Salary: 1,000 EUR gross monthly

Company

hirify.global is a leading technology company in the gaming industry, focused on delivering business intelligence-driven gaming software, services, content, and platform technology.

What you will do

• Investigate and resolve technical issues as part of second- or third-line support, escalating confirmed bugs to the development team when needed.
• Communicate with clients and internal teams in English via chat, Jira, and email.
• Monitor customer environments globally to ensure stability and performance.
• Reproduce reported issues and maintain test endpoints within the customer support lab.
• Prepare and deliver reports upon request.
• Collaborate within a small, motivated, and highly skilled team of specialists.

Requirements

• Possess strong computer literacy and technical aptitude.
• Have a genuine interest in technology and problem-solving.
• Are eager to learn and continuously expand your expertise.
• Feel comfortable working in a dynamic, fast-paced environment.
• Demonstrate very good written and spoken English communication skills.

Nice to have

• Previous experience in a technical support role.

Culture & Benefits

• A paid internship with monthly compensation.
• Empowerment, support and mentoring.
• Global scope and inclusive working environment.
• Constant learning and development opportunities.
• Active lifestyle and mental well-being initiatives.
• Fun and engaging company events.