TL;DR

First Line Support Specialist: Address and resolve website-related issues collaborating with various departments, ensuring smooth operation of digital environment with an accent on professional communication and task handling. Focus on managing high volume of tasks efficiently, escalation of complex cases, and maintaining operational quality in a shift schedule onsite in Tbilisi.

Location: Work from our office in Tbilisi – mandatory

Company

%hirify_global% is an international technology company specializing in software development for iGaming, fintech, and marketing technology sectors, employing teams worldwide.

What you will do

Respond professionally and efficiently to inquiries and requests
Provide comprehensive guidance and support to ensure uninterrupted service
Use internal tools and workflows effectively with provided training
Escalate complex or unresolved cases with detailed documentation
Maintain high quality and accuracy in communications and task handling
Work 12-hour shifts on a 2/2 schedule with day/night alternation

Requirements

English proficiency: B2 level or higher
Work onsite in Tbilisi
Strong soft skills including patience, empathy, and problem-solving
Excellent typing speed and ability to work with multiple software tools
Team player with strong accountability
Ability to maintain high operational quality and smooth processes

Nice to have

Prior experience in customer support

Culture & Benefits

Comprehensive mental health program
Private insurance depending on contract type
Paid gym memberships
Free online English lessons
Additional day off per calendar year
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences

Hiring process

Clear and structured hiring process information available online