First Line Support Specialist (Junior, iGaming)

TL;DR

First Line Support Specialist (Junior) (iGaming): Resolving website-related issues and responding to user inquiries with an accent on professional communication and efficient task handling. Focus on collaborating with internal departments, managing high-volume tickets, and maintaining service continuity.

Location: Must be based in the office in Tbilisi, Georgia (mandatory)

Company

A leading software provider for the iGaming and online casino industry.

What you will do

• Respond to user inquiries and requests professionally and efficiently.
• Resolve website-related issues in collaboration with various internal departments.
• Use internal tools and workflows to ensure smooth and uninterrupted service performance.
• Document and escalate complex or unresolved cases to the appropriate teams.
• Manage a high volume of tasks efficiently while maintaining high communication quality.
• Follow a rotating schedule of 20 floating shifts per month, alternating between day and evening shifts.

Requirements

• English: B2+ or higher proficiency, especially strong written communication.
• Ability to write structured, clear, and professional messages.
• Location: Must be based in Tbilisi, Georgia (onsite).
• Strong sense of responsibility, punctuality, and reliable schedule adherence.
• Confident computer user with solid knowledge of basic tools and platforms.
• High attention to detail.

Nice to have

• Prior experience in Customer Support.

Culture & Benefits

• Private insurance (depending on contract type) and a comprehensive Mental Health Program.
• Paid gym membership and free online English lessons.
• Paid time off (PTO) and maternity leave support.
• Local language courses and internal upskilling workshops.
• Referral program rewards and participation in professional conferences and corporate events.