Merchant Service Agent

TL;DR

Merchant Service Agent: Providing support to merchants by resolving technical payment issues and driving improvements. Focus on delivering excellent customer service by collaborating with other teams and contributing to knowledge base development.

Location: Hybrid, based in Stockholm, Sweden. Must be able to work on a shift basis, including evenings, weekends and holidays.

Company

hirify.global is a global leader in Open Banking Payments, establishing Pay by Bank as the new standard at checkout.

What you will do

• Act as the first line of contact for merchants and a hirify.global ambassador.
• Provide efficient and professional support by managing and resolving support tickets.
• Collaborate with other teams to resolve merchant inquiries efficiently.
• Contribute to the knowledge base by updating documentation and developing procedures.
• Participate in cross-functional projects to optimize processes and enhance customer satisfaction.
• Work towards individual and team targets and objectives.

Requirements

• Service-minded and passionate about creating an outstanding customer experience.
• 1-2 years of experience within Support functions.
• Thrive in a fast-paced environment and excel at finding new solutions.
• Strong knowledge of online payments and experience in customer service within Payments, E-com, or Financial Services.
• Fluency in English and Swedish, both written and verbal, is required.
• Ability to work on a shift basis, including evenings, weekends, and holidays.

Nice to have

• Proficiency in Danish, Finnish, or German is considered an advantage.

Culture & Benefits

• 20 to 30 days of holiday to support a healthy work-life balance.
• Monthly team outing allowance to enjoy social events with colleagues.
• Parental leave top-up additional support for new parents.
• Daily breakfast and on-site perks to make the workday smoother.
• Wellbeing support: health allowance covers gym memberships, massages, and more.