SAP S/4HANA 1st Level Support Specialist

TL;DR

SAP S/4HANA 1st Level Support Specialist: Acting as the first point of contact for end-users and ensuring smooth day-to-day operation of the S/4HANA platform with an accent on SAP Fiori and high First-Call-Resolution rates. Focus on providing initial support for incidents, service requests, and user inquiries related to S/4HANA business processes and user experience.

Location: Hybrid • Zug, Switzerland

Salary: 85,000–90,000 CHF per year

Company

hirify.global is an IT consultancy firm that helps startups, mid-sized and large corporations to create and deliver innovative technologies.

What you will do

• Act as the first point of contact for all S/4HANA-related incidents, service requests, and master data inquiries.
• Provide first-level support for SAP Fiori Launchpad and Fiori Apps, covering access, roles, navigation, and basic troubleshooting.
• Support users with how-to questions related to S/4HANA business processes and the new user experience.
• Handle basic system administration tasks, such as password resets and user unlocking.
• Document solutions and contribute to the S/4HANA knowledge base.
• Escalate complex issues to 2nd level support, monitor ticket resolution, and support user enablement during the SAP ECC to S/4HANA transition.

Requirements

• Basic working knowledge of the SAP S/4HANA environment and its fundamental differences from ECC.
• Familiarity with the SAP Fiori Launchpad and Fiori Apps navigation and UI concept.
• Excellent analytical and problem-solving skills with a strong focus on customer service.
• Exceptional communication skills, able to explain technical issues to non-technical staff.
• Proficiency in using ticketing/help desk software.
• Fluent English and German required.