Customer Support Representative (JAPAC)

TL;DR

Customer Support Representative (JAPAC): Expanding support offerings in the JAPAC region, troubleshooting customer issues, and providing support via tickets, phone, and chat with an accent on Japanese market. Focus on effective communication, problem-solving, and technical expertise.

Location: Must live in Sydney and participate in hub activities.

Company

hirify.global is a visual workspace for innovation that enables distributed teams of any size to build the next big thing.

What you will do

• Balance performance and productivity with metrics.
• Probe, troubleshoot, and investigate customer questions, issues, and some limited service requests.
• Manage internal and external communication.
• Collaborate on projects once performance and productivity milestones are met.
• Use prioritisation and collaboration to address issues and incidents as they come in.

Requirements

• Personal ownership and accountability.
• Curiosity about the product, questions, etc.
• Empathetic and open-minded.
• Japanese business level communication skills (written and spoken)
• Positive culture contributor.

Culture & Benefits

• Competitive equity package.
• Private health insurance program.
• Salary continuance insurance and life insurance coverage.
• Free lunches on in-hub days with fully stocked snacks and drinks.
• Wellbeing benefit and WFH equipment allowance.
• Annual learning and development allowance to grow your skills and career.
• Opportunity to work for a globally diverse team.