Customer Success Manager (Open Source)

TL;DR

Customer Success Manager (Software): Responsible for building strong, long-term relationships with key enterprise and global customers, ensuring they fully realize the value of hirify.global's Open Source Infrastructure solutions. Focus on maximizing adoption, engagement, and retention, as well as identifying opportunities for upselling and cross-selling.

Location: New South Wales, Australia

Company

hirify.global is a global leader in innovative, reliable and secure enterprise open source solutions.

What you will do

• Develop and maintain long-term strong customer relationships, becoming a trusted advisor.
• Prepare and execute a structured Customer Success Plan (CSP).
• Guide customers through the value discovery of hirify.global’s Open Source Infrastructure solutions.
• Collaborate with cross-functional teams to foster customer relationships.
• Drive customer satisfaction and product adoption, impacting metrics like Net Promoter Score (NPS).
• Act as the main point of contact between hirify.global and assigned global or enterprise accounts.

Requirements

• Experience in a CSM or Software Sales role in the region.
• Fluent English
• Significant experience collaborating with senior IT and business leaders, as well as internal cross-functional teams.
• Proven experience in post-sales customer advocacy and engagement.
• Track record of successfully managing customer journeys and engagements.
• Knowledge of IT and Open Source markets and solutions.

Culture & Benefits

• Empowerment to be bold, driving your career to create the future you want.
• A dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.
• Freedom to be yourself in a global community of unique individuals.