Commissioning And Support Specialist

TL;DR

Commissioning And Support Specialist: Provides global support, training, and deployment of broadcast software, ensuring smooth operation in an agile development environment with an accent on troubleshooting technical issues, maintaining infrastructure security, and overseeing software deployments. Focus on collaborating with Broadcast Engineers, developing automation scripts, and ensuring SLA targets are met.

Location: Remote (US)

Company

hirify.global provides technology solutions and a Global Production Ecosystem to empower content creators and rights holders in sports, entertainment, concerts, festivals, film, and TV.

What you will do

• Provide global support, including on-call shifts, via Slack, Jira, and other systems.
• Troubleshoot technical issues and resolve outages.
• Create and update training documentation, tutorials, and troubleshooting procedures.
• Monitor and report on the performance of production deployments.
• Collaborate with Broadcast Engineers on control systems, technical workflows, and signal flow.
• Oversee software deployments, including design, commissioning, and training.
• Develop automation scripts and support disaster recovery systems.

Requirements

• 6+ years in a broadcast production environment.
• Technical or associate degree in computer science or electronics (or equivalent experience).
• Knowledge of TCP/IP protocols and multicast protocols.
• Experience with virtualized and/or containerized computing (VMware, Docker, Kubernetes).
• Strong communication, problem-solving, and time management skills.
• Willingness to travel as needed.

Nice to have

• Familiarity with SMPTE-2110 and advanced broadcast control systems (e.g., Magnum, VSM, Orbit, Cerebrum, TFC).
• Cisco CCNA/CCNP or Arista ACE-L2 certification.
• Experience with Golang, JavaScript, Python, or Bash scripting.

Culture & Benefits

• N/A