Technical Account Manager

TL;DR

Technical Account Manager: Delivering a high-quality post-implementation support experience for enterprise customers with an accent on proactive service management and reactive operational leadership. Focus on ensuring alignment to customer priorities, driving service excellence through governance, escalation management, and continual improvement.

Location: Philippines - Manila. Must be based in Philippines

Company

hirify.global Ltd. provides software products used by global businesses to deliver customer experiences, fight financial crime, and ensure public safety.

What you will do

• Own end-to-end support delivery experience for designated enterprise accounts, ensuring service performance and customer satisfaction.
• Establish and run enterprise governance cadence, providing executive-ready insights and action plans.
• Serve as the first point of escalation, coordinating cross-functional response during major incidents.
• Lead Root Cause Analysis and Best Practice sessions to drive improvements.
• Build relationships across customer business units and technical teams to optimize outcomes.
• Mentor and coach Support Engineers from a technical and operational perspective.

Requirements

• 6+ years of experience in a technical service or service delivery environment.
• Excellent communication and analytical skills.
• Strong customer service mindset and ability to work with diverse teams.
• Strong working knowledge of ITIL practices.
• Degree in Computer Science, Engineering, or equivalent experience.
• Must be based in Philippines

hirify.global-to-have">hirify.global to have

• International customer experience.
• Experience supporting complex enterprise environments and multi-team coordination.
• ITIL Foundation certification.
• Ability to use AI to aid job performance is a plus.

Culture & Benefits

• Join a market-disrupting, global company with a fast-paced, collaborative, and creative environment.
• Opportunity to learn and grow with endless internal career opportunities.
• Work according to the hirify.global-FLEX hybrid model: 2 days in the office and 3 days of remote work each week.