Automation Engineer (AI)

TL;DR

Automation Engineer (AI): Designing and configuring applications on the hirify.global platform for unique customer requirements, often with third-party integrations, with an accent on implementing intelligent virtual agents and natural language understanding engines. Focus on leading technical sessions, becoming a trusted advisor, and problem-solving challenging customer requirements efficiently.

Location: Remote in Canada

Salary: $81,200–$150,800 CAD

Company

hirify.global is a leading provider of cloud contact center software, bringing cloud innovation to customers worldwide.

What you will do

• Engage with customers to understand their problems, needs, and goals.
• Design and configure applications on the hirify.global platform for unique customer requirements, often with third-party integrations.
• Provide configuration advice and problem resolution on hirify.global product to customers.
• Lead technical sessions and become a trusted advisor to decision makers.
• Handle pre-sales Statement of Work requests, from creation to design document handoff.
• Consult with clients to gather business requirements, determine project effort, and document target solutions.

Requirements

• Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering, or a related technical discipline, or equivalent experience.
• Minimum three (3) years of experience in a customer-facing position.
• Knowledge and experience implementing intelligent virtual agents and natural language understanding engines (such as Google Dialogflow CX, Amazon Lex, IBM Watson, or Agent Assist platforms).
• Knowledge of modern API standards (SOAP, XML, REST, JSON) and experience integrating with them.
• Excellent English verbal and written skills.
• Willing to travel up to 10% nationally with occasional international travel possible (valid passport required).

Nice to have

• Familiarity or technical certification in SaaS, IaaS, PaaS, networking, CRM, ACD, IVR and call center practices.
• Experience working on enterprise deployments involving multiple vendors.
• Strong combination of technical call center expertise, client development, and configuration experience.

Culture & Benefits

• Health, dental, and vision coverage for employees and eligible dependents.
• Company-paid life, AD&D, and long-term disability coverage.
• Mental health and wellbeing programs.
• Registered Retirement Savings Plan (RRSP) with employer matching.
• Paid Time Off, company-paid holidays, volunteer time, and bereavement leave.
• Employee Stock Purchase Plan (ESPP).