Manager, AI & Agentic Workflows (AI)

TL;DR

Manager, AI & Agentic Workflows (AI): Leading the design, deployment, and optimization of autonomous AI agents and multi-agent systems to automate complex, end-to-end workflows across Commercial, Marketing, and Customer Experience teams. Focus on architecting agentic workflows, orchestrating integrations with core tools like Salesforce, prompt engineering, and establishing human-AI collaboration protocols.

Location: Remote. Candidates must be located in Canada.

Salary: CAD $116,000 – $145,000 base salary, plus equity.

Company

hirify.global is Canada's largest fintech company, reimagining financial services with smart technology for over 3 million users.

What you will do

• Lead the AI & agentic stack roadmap, shipping agents that act, learn, and resolve complex workflows independently.
• Design, deploy, and iterate on multi-agent systems for commercial tasks like customer segmentation, lead qualification, and sales process alerts.
• Develop deep, bi-directional integrations between AI agents and core tools (Salesforce, Slack, Gong, Braze).
• Develop and iterate on sophisticated system prompts for accurate, brand-compliant, and data-grounded agent outputs.
• Design "Human-in-the-Loop" (HITL) protocols for seamless hand-off to human experts.
• Establish KPIs for AI agents and continuously optimize for cost and latency.
• Implement guardrails for ethical operation and data privacy of AI agents.

Requirements

• 5+ years of experience in process re-design, business transformation, or workflow optimization.
• Strong experience with Python and AI orchestration libraries, with deep understanding of LLM APIs.
• Ability to map manual human processes into automated sequences of tool calls and reasoning steps.
• Understanding of the lead-to-revenue lifecycle, sales processes, and customer journey maps.
• Demonstrated track record managing ambiguity and driving impact in evolving environments.
• Excellent interpersonal and communication skills for cross-functional collaboration.

Nice to have

• Exposure to AI voice chat.

Culture & Benefits

• Top-tier health benefits and life insurance.
• Long-term group savings with employer match.
• 20 vacation days + 4 wellness days, and unlimited sick and mental health days.
• 90 days away program to work outside of Canada per year.
• Remote-first team across North America with a focus on collaboration and innovation.
• Support for diversity, equity, and inclusion.

Hiring process

• Uses AI transcription during recruiter interviews (optional opt-in/out).
• AI tools may support parts of the hiring process (application review, resume analysis, response assessment).