Product Support Manager

TL;DR

Product Support Manager: Leading a technical support team and shaping product support across the company with an accent on resolving customer and product challenges. Focus on improving support processes, documentation, and communication standards.

Location: Prague or Remote EU

Company

hirify.global is a pioneering force in network automation, providing innovative solutions for enterprises to manage their networks.

What you will do

• Lead and develop a small team of technical support engineers.
• Ensure clear, professional, and empathetic communication with customers.
• Act as an escalation point for complex technical and network-related issues.
• Drive high standards in troubleshooting and root cause analysis.
• Continuously improve support processes, documentation, and best practices.
• Collaborate closely with Product and Engineering to address recurring issues.

Requirements

• Experience in technical or network-focused customer support.
• Proven people leadership or team lead experience.
• Strong understanding of networking concepts and complex technical products.
• Ability to stay hands-on while owning team outcomes.
• Excellent written and verbal communication skills.

Culture & Benefits

• 25 days of holidays + 5 flexi-days.
• Pluxee Flexi Card (up to 16 000 CZK per year).
• Full remote or hybrid role depending on your choice.
• Anniversary rewards.
• Collaboration with diverse, international teams.
• Being part of a flexible environment that prioritizes work-life balance and growth opportunities.