Technical Account Manager

TL;DR

Technical Account Manager: Providing technical support and serving as the primary point of contact for Personalized Support Customers, with an accent on troubleshooting and resolving complex technical issues. Focus on proactive guidance to maximize value from hirify.global technologies and reduce critical downtime risks.

Location: Remote (Colombia), with working hours aligned with Eastern Time Zone customers.

Company

hirify.global is a communications platform company shaping the future of communications by delivering innovative solutions and empowering millions of developers worldwide.

What you will do

• Address customer issues using strong technical and diplomatic skills and provide feedback to hirify.global’s Product and Engineering teams.
• Collaborate with customers' developers, architects, and support personnel to resolve complex problems.
• Work with teammates and hirify.global Product and Engineering teams via Slack and by filing JIRAs to report reproducible bugs.
• Analyze customer trends, identify patterns, and report observations to management to improve support processes.

Requirements

• Based in Colombia.
• Working hours will align with Eastern Time Zone customers.
• 4+ years of relevant experience.
• Skilled in solving complex technical problems in a timely manner.
• Skilled in account management and ensuring stakeholders are informed.

Nice to have

• Development experience in Javascript or other scripting language.

Culture & Benefits

• Remote-first work environment with a strong culture of connection and global inclusion.
• Competitive pay, generous time off, and ample parental and wellness leave.
• Healthcare and a retirement savings program.
• Empowerment to build positive change in communities by supporting volunteering and donation efforts.
• Occasional travel may be required for project or team in-person meetings.