Technical Support Specialist

TL;DR

Technical Support Specialist: Investigating, troubleshooting, and solving various customer concerns and critical situations with an accent on incident management and communication with licensees. Focus on adapting to unexpected situations and maintaining dynamic support across hirify.global's product range.

Company

hirify.global is a technology company founded in 1999, listed on the London Stock Exchange, focused on regulated gaming markets and delivering innovative products and services.

What you will do

• Investigate, troubleshoot, and solve customer concerns.
• Handle critical situations and unexpected events.
• Manage incidents and support requests.
• Communicate with licensees and partners in English, mainly via email.
• Work in shifts, including weekends (no night shifts).

Requirements

• Interest in IT and knowledge/experience with IT Services Management (ITIL, Lean IT, DevOps).
• Strong work ethic and willingness to take responsibility.
• Ability to work effectively in a team environment.
• Outstanding communication skills and ability to work effectively in an English-speaking environment.
• Readiness for routine tasks and adaptability to different situations.

Nice to have

• Higher education and/or experience in a related field.

Culture & Benefits

• Supportive and collaborative team environment.
• Opportunities for professional growth and development.
• Commitment to innovation and excellence.
• Diverse and inclusive workplace.
• Comprehensive benefits and competitive compensation.

Hiring process

• Upload up-to-date resume in English.
• Add a brief motivation letter covering goals and current experience in the comment section.