Client Success Associate (SaaS)

TL;DR

Client Success Associate (SaaS): Supporting Client Success Managers in ensuring a smooth client experience and assisting with onboarding, training, and day-to-day client interactions. Focus on managing B2B relationships, resolving platform-related issues, and refining onboarding processes for ticketing solutions.

Location: Must be based in Barcelona and available for a hybrid work model.

Company

hirify.global is the world’s leading tech platform for culture and live entertainment, providing proprietary cutting-edge technology and data-driven solutions for unforgettable experiences.

What you will do

• Support Client Success Managers with client onboarding and follow-up.
• Help clients understand and use Onebox tools effectively (e.g., Ticket Secure, Flexi Ticket).
• Assist with client requests, configurations, and troubleshooting with the support of Tech and Product teams.
• Collaborate with the Client Support team to ensure fast and accurate responses.
• Participate in internal process improvements and client documentation updates.
• Represent Onebox during local events when needed, ensuring a smooth on-site experience.
• Collaborate with a Senior CSM to refine strategies and onboarding processes, ensuring alignment with business and operational goals.

Requirements

• 1–2 years of experience in customer service, account coordination, or similar roles (internships count).
• Strong communication skills in Catalan, Spanish, and English.
• Tech-savvy and eager to learn SaaS tools and ticketing platforms.
• Organized, detail-oriented, and proactive in solving problems.
• Must be based in Barcelona and available for a hybrid work model.

Nice to have

• Experience in the ticketing, sports, or entertainment industry.
• Knowledge of basic technical troubleshooting or data exports.
• Previous exposure to B2B environments or SaaS products.

Culture & Benefits

• Flexible schedule.
• Opportunity to have a real impact in a high-growth global category leader.
• 40% discount on all hirify.global events and experiences.
• Responsibility from day one and professional and personal growth.
• Great work environment, international team of talented people to work with.
• 23 vacation days + your birthday off.
• Health insurance from Day 1.
• English or Spanish Lessons.
• Wellhub.
• Flexible retribution (tax-free allowance on restaurants and transport).