Customer Care Specialist (Dutch Market)

TL;DR

Customer Care Specialist (Dutch Market): Assisting customers with electronic reservation books, website, and app usage with an accent on providing suitable solutions for specific needs. Focus on understanding customer inquiries and ensuring a unique and satisfactory experience.

Location: Based in Barcelona, Spain. Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely).

Company

hirify.global leads the restaurant booking market in Europe, connecting restaurants with diners through its app and software tools.

What you will do

• Answer customer requests via phone, email, and chat.
• Assist customers with electronic reservation book, website, or app questions.
• Provide suitable solutions tailored to specific customer needs.

Requirements

• Based in Barcelona.
• Native level of Dutch and fluent in English.
• High level of communication skills.
• Knowledge in CRM tools.
• Experience in a customer support environment.

Culture & Benefits

• Permanent contract.
• Flexible working environment (hybrid with additional remote flexibility).
• Competitive fixed salary, bonus, and equity.
• Lunch vouchers and lifestyle benefits.
• International, multicultural, and inclusive team environment.
• Health, Life & Disability Insurance fully covered.