Technical Support Engineer (API)

TL;DR

Technical Support Engineer (API): Leading investigations and resolving customer issues for an API Management platform with an accent on prioritizing issues for global clients and creating knowledge articles. Focus on problem-solving with highly technical clients and improving processes and tools.

Location: Hybrid role based in Denver, USA.

Salary: up to $95,000

Company

hirify.global is a 2025 Gartner® Magic Quadrant™ Leader, delivering an advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders.

What you will do

• Lead investigation and resolution of customer support tickets.
• Prioritize issues and provide duty of care to international customers.
• Create knowledge articles to enhance product documentation and use case understanding.
• Innovate within the team and with customers to improve processes and tools.

Requirements

• 3+ years of relevant experience in hands-on Level 2 Technical Support.
• 2+ years of experience with REST and RESTful APIs.
• Eager learner, ready to dig into many technical areas.
• English: B2 required.

Nice to have

• Experience with Networking/web architectures including HTTP.
• Experience with Containers/Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure).
• Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard.
• Experience with databases (ideally MongoDB or RDBMS) and search engine (ElasticSearch).
• Experience with trace analysis, debugging, and JVM troubleshooting.

Culture & Benefits

• Excellent medical coverage to keep your body and mind healthy.
• Pension or 401k program options for all locations.
• 25 days holiday/vacation in addition to in-country national holidays.
• 3 mental health days per year with an allowance toward a mood-boosting activity of your choice.
• Birthday off to celebrate your day.
• Professional development allowance to be used to benefit your career.
• Quarterly outings and an annual off-sites in exciting locations.
• Hybrid work culture.
• Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector.
• A meaningful, progressive, global company culture that is as fun as it is hardworking.
• Endless growth opportunities.