Payments Operation Manager (Fintech)

TL;DR

Payments Operation Manager (Fintech): Monitoring and optimizing payment gateway performance and transaction flows with an accent on investigating errors, preventing fraud, and supporting product teams with actionable insights. Focus on liaising with external partners, ensuring seamless transactions, and researching new payment methods in fast-paced tech environments.

Location: We have amazing workspaces in Vilnius, Kaunas, Klaipėda, and Riga. For Vilnius: 4 days onsite, 1 flexible day remote. For Kaunas: onsite, hybrid, or remote options are available depending on the role.

Salary: 3600–5400 EUR/month (Gross)

Company

hirify.global is an an operational force that helps ventures grow by building the systems, teams, and infrastructure that turn ideas into scalable businesses.

What you will do

• Monitor payment gateway and processing platform performance in real time.
• Investigate payment errors, failures, and declines to ensure seamless transactions.
• Provide first-line technical support, including API connectivity checks and transaction validation.
• Escalate complex issues to Level 2 support with full technical context and documentation.
• Communicate incident updates and resolutions clearly across teams.
• Analyze transaction patterns to identify and mitigate potential fraud.
• Deliver actionable insights to product teams using 3DS and fraud data.

Requirements

• Comfortable with APIs, payment flows, and technical integrations.
• Understand and contribute to fraud prevention strategies and tools.
• Communicate effectively with both technical teams and external partners.
• Liaise confidently with payment gateways, acquirers, and banks.
• Support product managers with payment knowledge or escalate to core teams when needed.
• Stay proactive—researching vendors and exploring new payment methods.
• Bring experience from fintech, payments, or e-commerce environments.

Culture & Benefits

• Health insurance (after probation), on-site physiotherapist, office gym, and fitness classes.
• 7 extra days off, 3 for weddings, hybrid work, and the freedom to work 2 months from anywhere in the world.
• Pet-friendly office, fresh breakfasts, hot lunches, stocked snacks and food.
• Rooftop and cellar events, 10 social clubs, and a public transport card for Vilnius.
• €1100 yearly budget to fuel personal or team growth (coaching, mentorship, training, conferences, online courses, subscriptions, books).
• Opportunity to drive global impact across 30+ brands worldwide and earn €1500 for successful referrals.