IT Helpdesk Support

TL;DR

IT Helpdesk Support: Providing first-line support for IT-related issues and service requests, managing user access to company systems and devices with an accent on secure access practices and following established runbooks. Focus on resolving basic technical incidents, managing account lifecycles, and ensuring device compliance with security baselines.

Location: Remote from Slovakia or Czech Republic or in offices in Bratislava, Brno, or Prague

Salary: €8 per hour

Company

hirify.global is building the world’s premier agentic platform for personalization, revolutionizing how businesses connect with their customers using AI agents and powering personalization for over 1,400 global brands.

What you will do

• Serve as a first-line point of contact for IT-related issues and requests.
• Log, categorize, and prioritize tickets accurately, escalating when needed.
• Resolve basic issues such as password resets, SSO access issues, and standard software requests.
• Process standard access requests for company tools following least-privilege principles.
• Support laptop setup and configuration for new hires and perform basic endpoint troubleshooting.
• Follow existing knowledge base articles and contribute updates for common issues and workflows.

Requirements

• 0–2 years of experience in an IT Helpdesk, Service Desk, or technical support role (internships and part-time roles welcome).
• Basic understanding of operating systems (Windows and/or macOS) and networking fundamentals.
• Basic understanding of SaaS concepts and SSO/identity providers.
• Strong customer service orientation with clear, professional written and verbal communication in English.
• Demonstrated ability to follow runbooks and procedures accurately.
• Proven interest in IT through coursework, certifications, labs, or side projects.

Nice to have

• Exposure to Google Workspace, Slack, Zoom, Freshservice, Zendesk, ServiceNow.
• Familiarity with Identity and access management solutions like JumpCloud, Okta, or Azure AD SSO.
• Basic awareness of information security concepts (least privilege, MFA, phishing).
• Entry-level certifications (e.g., CompTIA A+, ITF+, Google IT Support).

Culture & Benefits

• A great deal of freedom and trust with flexible working hours and virtual-first setup.
• Defined 5 values and 10 underlying key behaviors, embedded in company processes.
• Company events to experience the global spirit and 5 paid days off annually for volunteering.
• People Development Program, communication coaching, and Leader Development Program.
• Annual $1,500 professional education budget for books, courses, and certifications.
• Employee Assistance Program, Calm subscription, and quarterly ‘DisConnect’ days.
• Restricted Stock Units or Stock Options and company performance bonus.