Technical Support Specialist

TL;DR

Technical Support Specialist: Delivering exceptional customer experiences by providing expert technical troubleshooting and problem resolution with an accent on technical expertise and strong communication skills. Focus on solving complex technical challenges and building lasting customer relationships to ensure satisfaction.

Location: Remote (Canada)

Salary: CA$60,000–CA$90,000

Company

hirify.global is a product company developing a leading internal developer portal designed to help engineering teams build, ship, and maintain software better than ever.

What you will do

• Deliver exceptional customer experiences by providing timely and effective technical support.
• Proactively diagnose and resolve complex technical issues, ensuring minimal disruption to customer operations.
• Communicate technical information clearly and concisely, translating complex concepts for non-technical users.
• Document troubleshooting steps and solutions for knowledge sharing and future reference.
• Collaborate with cross-functional teams to escalate and resolve complex issues.
• Maintain a deep understanding of products and services to provide accurate and effective support.

Requirements

• Proven experience in technical troubleshooting and customer support for a technical SaaS platform.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, both written and on video calls.
• Ability to work independently and as part of a team.
• Experience with customer support software/ticketing systems.
• A passion for providing exceptional customer service.

Nice to have

• Experience in the Devops or Software development space.
• Familiarity with APIs and basic scripting.
• Proficiency with Slack and GSuite.

Culture & Benefits

• Work with a fully-remote team across North America.
• Market-leading compensation, including equity.
• An inclusive and welcoming workplace where employees feel appreciated and valued.
• Dedicated to fostering an inclusive and barrier-free work environment.
• Values emphasize Growth Mindset, Focus & Efficiency, Empathy, Intellectual Honesty, and Simplicity.