Technical Operations Manager (Web3)

TL;DR

Technical Operations Manager (Web3): Leading a team of Technical Operations Engineers to maintain 99.99%+ uptime and drive operational excellence for a blockchain infrastructure company with an accent on incident command, reliability engineering, and automation initiatives. Focus on scaling a high-caliber team, setting strategic goals for infrastructure projects, and coordinating cross-functional alignment for rapid issue resolution.

Location: Global Remote

Company

hirify.global is a cloud-based infrastructure company powering the blockchain ecosystem for next-generation Web3 businesses and applications.

What you will do

• Own team delivery by setting quarterly goals, running sprints, and shipping infrastructure projects on time.
• Drive reliability, maintain SLAs/SLOs, and reduce incident recurrence to keep the platform at 99.99%+.
• Lead SEV-0/1 escalations, stakeholder communications, post-mortems, and corrective actions.
• Grow the team through hiring, mentoring, performance reviews, and fostering a culture of accountability.
• Champion automation initiatives to reduce toil and free engineers for higher-leverage work.
• Coordinate cross-functionally with Product, Engineering, Security, and Support for rapid issue resolution.

Requirements

• 3+ years (M3) or 5+ years (M4) managing SRE/DevOps/TechOps teams with experience in 1:1s, career growth, and on-call management.
• Hands-on background in Linux, Kubernetes, cloud platforms (AWS/GCP/OCI/Azure), and observability (Prometheus/Grafana/Datadog).
• Proven experience leading SEV-0/1 responses, writing RCAs, and building processes to lower MTTR.
• Ownership of SLO/SLA, on-call scheduling, and workload distribution while preventing burnout.
• Ability to partner with Product, Engineering, Security, and Support, representing TechOps in escalations and audits.
• Strong communication skills to articulate complex failures simply to various stakeholders.

Nice to have

• Prior blockchain/Web3 infrastructure experience.
• Community leadership (conference talks, published writing, open-source contributions).

Culture & Benefits

• Remote-first culture with async work, follow-the-sun coverage, and sustainable on-call.
• Compensation is region-aligned, bonus-eligible, and transparently discussed.
• Commitment to fair, unbiased, and employee-centric total reward offerings.
• Competitive benefit package in all operating locations.
• High-performing and flexible work environment, prioritizing attracting and retaining global talent.

Hiring process

• 30-min Initial HR screen for cultural fit and logistics.
• 45–60 min Leadership interview with Hiring Manager covering management and operational expertise.
• 45-min Technical interview on infrastructure strategy, reliability, and incident management.
• 30-min Executive leadership interview focusing on strategic vision and alignment (M4).
• 15–30 min Founders interview for values alignment and strategic fit.