Technical Support Engineer

TL;DR

Technical Support Engineer: Supporting customers' use of hirify.global's Programmable Messaging product with an accent on problem-solving and communicating complex technical issues. Focus on providing professional customer service via phone, email, and chat mediums and working with both individual developers and major brands.

Location: Remote - Ireland

Company

hirify.global is shaping the future of communications, delivering innovative solutions and empowering millions of developers worldwide.

What you will do

• Work on messaging email cases submitted by both individual developers and major brands.
• Assist customers with troubleshooting message deliverability issues and debug customer code.
• Speak with customers on the phone and chat to guide them through the development of their SMS applications.
• Collaborate with teammates and the hirify.global Product and Engineering teams via Slack, filing Jiras to report bugs and reviewing the internal knowledge base.

Requirements

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in a client-facing technical role, preferably supporting REST APIs or enterprise software.
• A firm understanding of the technology stacks common to the Web ecosystem.
• Functional knowledge of general-purpose programming languages.
• Strong problem-solving and technical troubleshooting skills.
• Ability to professionally and diplomatically address customer concerns and provide concise feedback.

Nice to have

• Previous exposure to or knowledge of hirify.global products.
• Coding experience in any language (reading and debugging).
• Previous experience with JIRA or a similar ticketing system.

Culture & Benefits

• Competitive pay and generous time off.
• Ample parental and wellness leave.
• Healthcare and a retirement savings program.
• Remote work environment with a strong culture of connection and global inclusion.
• Opportunities to build relationships with customers and each other, with occasional travel for in-person meetings.