Technical Lead Manager (Care & Delivery It)

TL;DR

Technical Lead Manager (Care & Delivery IT): Leading a team of engineers building integrations and automations for customer care agents, supporting millions of customers worldwide with an accent on modernizing legacy systems to a cutting-edge SaaS ecosystem. Focus on architecting solutions, coding workflows, and problem-solving to scale the circular economy without compromising the human touch.

Location: Hybrid in Paris

Company

hirify.global is a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech.

What you will do

• Build a collaborative engineering team that ships robust solutions our care agents, and customers will genuinely love.
• Collaborate with Care Operations, Product, and Engineering to align your team with company objectives and ambitious IT maturity goals.
• Design and implement automation and integration solutions that are clean, maintainable, and scalable.
• Lead initiatives that crush manual work, boost efficiency, and enforce best-in-class governance practices.

Requirements

• A passion for developing people and helping them reach their full potential.
• The ability to balance team management with hands-on technical work in meaningful automation projects.
• Experience in IT engineering with knowledge of our tech stack: Zendesk/Intercom/Salesforce (at least 1 of them), APIs, Datadog (or similar monitoring service).
• Clear, effective communication in English (written and verbal).

Culture & Benefits

• Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 additional remote days.
• Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

Hiring process

• Phone call with Tech Talent acquisition partner (45 minutes).
• Technical interview with our Care IT team (1 hour).
• Management & leadership interview with your future manager & another manager you'll partner with (1 hour).