AI Automation Engineer (AI)

TL;DR

AI Automation Engineer (AI): Designs and configures AI-driven applications on the hirify.global platform for customer contact centers with an accent on integrating with third-party platforms and resolving complex customer requirements. Focus on implementing Intelligent Virtual Agents and Natural Language Processing engines in various channels.

Location: Remote, United Kingdom. Willing to travel up to 10% nationally with occasional international travel possible (valid passport required).

Company

hirify.global is a leading provider of cloud contact center software, bringing cloud innovation to customers worldwide.

What you will do

• Engage with customers to understand their problems, needs, and goals.
• Lead requirements gathering, configuration, knowledge transfer, solution testing, and production rollout.
• Design and configure applications on the hirify.global platform, often with integrations to third-party platforms.
• Provide configuration advice and problem resolution on hirify.global product.
• Lead technical sessions and become a trusted advisor to decision makers.
• Handle pre-sales Statement of Work requests, including client requirements gathering, effort determination, and solution documentation.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or equivalent professional experience.
• Minimum of 3 to 5 years of experience in Professional Services Implementation and configuration in a Cloud computing or telephony environment.
• English: C1+ required (Excellent verbal and written skills).
• Strong knowledge of hosted solutions (SaaS), VoIP, IVR, and Call Center practices.
• Knowledge of Digital Engagement channels (Email, Chat, SMS).
• Knowledge of and experience implementing Intelligent Virtual Agents (IVAs) and Natural Language Processing engines (e.g., Google Dialogflow, Amazon Lex, IBM Watson, Agent Assist).
• Knowledge of modern API standards (SOAP, XML, REST, JSON) and experience integrating them.

Nice to have

• Familiarity or technical certification in CCaaS, CRM, ACD, IVR and call center practices.
• Experience working on enterprise deployments involving multiple vendors.
• Technical certifications in Google Cloud Platform, Amazon Web Services or Salesforce.

Culture & Benefits

• Team-first culture that values innovation, growth, and enjoyment.
• Celebrates diversity and fosters an inclusive environment.
• Empowers employees to be their authentic selves.