Solutions Consultant (AI)

TL;DR

Solutions Consultant (AI): Helping customers integrate hirify.global's AI-powered platform and maximize value, with an accent on technical scoping, workflow implementation, and AI-driven automation. Focus on translating business needs into scalable solutions and acting as a technical expert for customer acquisition and retention.

Location: Hybrid in Utrecht, Netherlands. Opportunity to work abroad for 2 months per year.

Company

hirify.global is a fast-moving Dutch scale-up redefining AI-driven communication, unifying channels and leveraging agentic AI to boost efficiency for thousands of businesses worldwide.

What you will do

• Lead technical scoping sessions with customers and propose scalable solutions.
• Translate business needs into hirify.global features, use cases, and value-added solutions.
• Guide customers through complex workflows, integrations, and automation within hirify.global.
• Act as the go-to technical expert, supporting both customers and internal teams.
• Work closely with Technical Support to execute solutions or resolve technical issues efficiently.
• Develop best practices and scalable workflows to enhance the overall customer experience.

Requirements

• 1+ years of experience in a technical role (e.g., Solutions Engineering, Pre-Sales, Technical Consulting).
• 1+ years of experience in a customer-facing role within a SaaS environment.
• Experience with APIs, Webhooks, and third-party integrations.
• Experience with AI-powered solutions and their application in customer communication.
• Strong problem-solving skills with the ability to translate technical concepts into business value.
• Strong project management skills, with the ability to collaborate with multiple stakeholders.
• Highly collaborative attitude, with a hands-on mindset and ownership mentality.
• Fluent in English and Dutch.

Nice to have

• Experience with scripting and coding.
• Experience with helpdesk, ticketing, or messaging platforms.
• Prior experience working with customer engagement AI solutions.

Culture & Benefits

• A key role where you’ll make a visible impact in a vibrant scale-up environment.
• Hybrid working + 2 months per year to work abroad.
• A strong onboarding program with hands-on training and a dedicated buddy.
• Mental health support with free sessions from on-demand psychologists (OpenUp).
• Learning budget + 2 extra days off to attend courses or conferences.
• 28 vacation days to rest, recharge, and travel.
• Travel reimbursement to our Utrecht HQ.
• Monthly internet & phone allowance to stay connected.
• Dutch courses for our international colleagues.
• Daily warm lunches prepared by our workplace experience team when you’re at our Utrecht office.
• Pension contribution to help you plan for the future.
• Sabbatical: After two years, enjoy up to three months away (unpaid).

Hiring process

• Introductory call with our Talent team.
• Manager interview for a deep dive into experience and expectations.
• Practical assignment: a role-related, real-world challenge.
• Team connection to meet future colleagues and confirm mutual fit.