Technical Support Representative II (Medtech)

TL;DR

Technical Support Representative II (Medtech): Providing Tier I and Tier II technical support for medical device products, assisting customers and sales representatives via phone and email with an accent on ensuring satisfactory customer resolution, accurate data entry, and occasional troubleshooting. Focus on building strong customer relationships and maintaining professionalism while providing critical support.

Location: Onsite in Chelmsford, Massachusetts, USA with occasional travel to customer sites.

Salary: $5,387–$5,817 per month (hourly rate $31.00–$33.50)

Company

hirify.global Medical Corporation is a fast-growing product company that develops and delivers innovative lifesaving medical devices and software solutions globally, focused on improving patient outcomes for cardiopulmonary and respiratory conditions.

What you will do

• Provide Tier I and Tier II technical support for hirify.global medical device products via telephone and email.
• Follow up on inquiries to ensure satisfactory customer resolution.
• Accurately enter claim data into the Oracle tracking system and complete Customer Call Reports.
• Assist with the development and mentoring of junior representatives.
• Perform occasional on-call phone support for evening and weekend emergencies.
• Travel occasionally to customer sites for troubleshooting and installation support.

Requirements

• Minimum of 2 years of prior technical support experience or equivalent technical experience in the industry.
• Strong interpersonal skills and the ability to work in a team environment.
• Effective verbal and written communication skills and active listening.
• Proficiency in creative problem-solving and good customer follow-up skills.
• Must work onsite in Chelmsford, MA, USA.

Nice to have

• 4-year degree in electronic/Biomedical or equivalent experience.
• Paramedic Certification with 2 years of complementary experience.
• 2-year degree/Electronic Certification with 5+ years of complementary experience.
• Experience in a clinical environment.

Culture & Benefits

• Work in a company passionate about improving patient outcomes and saving lives.
• Contribute to innovative technologies making a meaningful difference in people's lives.
• Join a culture that values innovation, self-motivation, and an entrepreneurial spirit.
• Opportunities for career growth and purpose-driven work within a global company.
• Comprehensive benefits plans available.