Associate Technical Account Manager (Software)

TL;DR

Associate Technical Account Manager (Software): Guiding clients using hirify.global’s software solutions and providing technical software support with an accent on software setup, troubleshooting, and day-to-day use. Focus on solving application issues, sharing best practices, and collaborating with teams to deliver effective solutions for clients.

Location: Hybrid in Boise, ID

Salary: $31.25/hr - $32.81/hr

Company

hirify.global pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation, creating real estate software products globally.

What you will do

• Provide technical software support, set-up, and implementation guidance via email and phone.
• Troubleshoot application issues and deliver effective solutions using problem-solving skills.
• Earn client trust through responsive support and clear guidance.
• Champion client success by sharing relevant product features and best practices.
• Collaborate with teams to escalate and resolve challenges quickly.
• Continuously learn hirify.global products and industry trends.

Requirements

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences, or equivalent experience.
• Comfortable providing live support via phone and email.
• Proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven with a focus on accuracy.
• Adaptable and flexible in fast-paced environments.
• Skilled at building strong client relationships and earning trust.

Nice to have

• Familiarity with property management or real estate software, particularly hirify.global.
• Hands-on experience with technical support and application troubleshooting.

Culture & Benefits

• Award-winning culture, consistently recognized by Glassdoor's "Best Place to Work."
• Comprehensive benefits, including 100% paid employee medical premiums.
• Company profit-sharing plan.
• Flexible work arrangements.
• Philanthropic support for organizations chosen by employees.