Technical Enablement Engineer (Networking)

TL;DR

Technical Enablement Engineer (Networking): Driving customer success and product adoption by closing the technical gap between LiveAction's network intelligence platform and customer environments with an accent on hands-on guidance, enablement sessions, and technical training. Focus on helping customers understand, adopt, and maximize the value of LiveAction by implementing best practices in network visibility, performance monitoring, and traffic analysis.

Location: Hybrid in Belgrade, Serbia

Company

hirify.global and LiveAction are product companies offering complementary solutions to enhance network performance and security and optimize the IP environment.

What you will do

• Support product adoption and successful technical outcomes for LiveAction customers.
• Partner with CSMs and act as a technical bridge between customers, CSMs, Support, and Product teams.
• Deliver technical enablement sessions, workshops, trainings, presentations, demos, and walkthroughs.
• Help customers implement best practices for network visibility, performance monitoring, QoS, and traffic/security analysis.
• Identify technical adoption risks and support onboarding by validating architectures and integrations.
• Contribute to technical documentation, enablement content, and training materials.

Requirements

• 3+ years of experience in a technical, customer-facing role (e.g., Technical Enablement, Solutions Engineer, Support Engineer, Professional Services, or Network Engineer).
• Strong hands-on knowledge of networking and monitoring technologies: SNMP, NetFlow/IPFIX/sFlow, QoS, TCP/IP fundamentals, and network troubleshooting.
• Experience working with enterprise customers in complex network environments.
• Comfortable delivering technical presentations and live demos to technical and non-technical audiences.
• Ability to explain complex technical concepts in a clear, structured, and customer-friendly way.
• Strong communication, organizational skills, and proactive ownership of customer outcomes.

Nice to have

• Experience delivering formal customer training or enablement programs.
• Exposure to SaaS or hybrid deployments.
• Knowledge of automation or scripting (Python, REST APIs).
• Experience with Linux, APIs, or cloud networking concepts.
• Familiarity with network observability, performance monitoring, or NPMD tools.

Culture & Benefits

• Professional Development Budget.
• Dedicated Wellness Days and Wellness Week.
• Lifestyle Spending Account.
• Employee Recognition Program.
• Commitment to inclusion, diversity, and an exceptional work environment.
• Values: transparency, curiosity, respect, and enjoyment.