Senior Customer Engineer, Enterprise

TL;DR

Senior Customer Engineer, Enterprise: Acting as a technical partner for customers across the full lifecycle to ensure successful adoption and value of hirify.global products, with an accent on running enablement sessions, leading Proof of Concept engagements, and resolving complex technical issues. Focus on deep-diving into customer technical reports, reproducing issues in controlled environments, and collaborating with Product and Engineering to drive resolutions and improvements.

Location: Hybrid in Armenia

Company

hirify.global is a product company specializing in AI-powered noise cancellation technology.

What you will do

• Act as a technical partner for customers across pre-sales, post-sales, and ongoing success engagements.
• Run customer enablement sessions, including onboarding, technical walkthroughs, and best-practice trainings.
• Lead Proof of Concept executions by defining success criteria, guiding evaluations, and driving successful outcomes.
• Act as a customer success owner for assigned Tier 2 and Tier 3 accounts, monitoring usage and adoption.
• Deep dive into customer technical reports (logs, diagnostic outputs) and reproduce issues in controlled test environments.
• Collaborate closely with Product and Engineering teams to triage issues, validate fixes, and influence prioritization.

Requirements

• 5+ years of experience in customer engineering, solutions engineering, sales engineering, or technical customer success roles in the SaaS industry.
• Excellent written and verbal English communication skills, with the ability to explain complex technical topics.
• Deep understanding of Windows and Mac systems, web environments (browsers, APIs), and networking fundamentals.
• Hands-on experience collaborating with Product, Engineering, Sales, and Customer Experience teams.
• Experience using tools such as Zendesk, Salesforce, or similar platforms.
• Readiness to work evening shifts and, when necessary, support escalations outside of standard hours.

Nice to have

• Experience with or exposure to VDI and SSO technologies such as Okta, Azure AD, or Google Workspace.

Culture & Benefits

• Equal Opportunity Employer, with a commitment to respect and empathy for all employees and contractors.

Hiring process

• Interested candidates are encouraged to apply through the provided form.
• Only shortlisted candidates will be contacted for the next stages.