AI Technical Support And Enablement Specialist

TL;DR

AI Technical Support And Enablement Specialist (AI): Building the technical support infrastructure and designing learning programs for hirify.global's internal AI platform (G2) with an accent on troubleshooting issues, creating documentation, and measuring adoption metrics. Focus on designing and delivering learning programs that shift mindsets towards an AI-first culture and enable employees to effectively use AI tools in their daily work.

Location: U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area.

Salary: Zone A: $148,700—$223,100 USD, Zone B: $138,300—$207,500 USD, Zone C: $130,900—$196,300 USD, Zone D: $123,400—$185,200 USD

Company

hirify.global is one company built from many hirify.globals, all united by the same purpose of economic empowerment.

What you will do

• Be the primary responder in G2 support channels, troubleshooting issues and creating a safe culture of knowledge sharing.
• Design and facilitate office hours & other troubleshooting sessions.
• Build and maintain technical documentation (how-tos, troubleshooting guides, product release notes etc).
• Design and deliver learning programs that shifts mindsets from "AI is a tool I use sometimes" to "AI is how I work".
• Coordinate and facilitate enablement sessions & learning programs.
• Measure and report on adoption metrics (workflow creation, tool usage, capability growth).

Requirements

• 5+ years of program management, ideally a technical background.
• 2+ years of experience with automation tools, workflow builders, APIs.
• Can build, debug, and troubleshoot AI workflows.
• Comfortable with MCP integrations (Slack, Gmail, Sheets, Airtable, etc.).
• Understanding of LLM and AI tool capabilities.
• Experience designing learning programs or enablement content.

Culture & Benefits

• Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want.
• Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.