Wholesale Account Manager

TL;DR

Wholesale Account Manager (E-commerce): Managing wholesale customer accounts, resolving operational issues, and maintaining strong relationships to ensure customer satisfaction. Focus on translating customer feedback into actionable input for internal teams, improving the platform, and contributing to operational excellence in a fast-paced environment.

Company

hirify.global is building an open, safe, and sustainable marketplace for gamers, supporting over 20 million active users with trust and market accessibility.

What you will do

• Communicate daily with wholesale customers, primarily buyers, to address their needs.
• Handle and resolve operational issues while also supporting sellers as needed.
• Build and maintain strong, long-term customer relationships for sustained engagement.
• Collect customer feedback, reporting bugs, issues, and improvement ideas to the Product team.
• Take ownership of customer satisfaction and maintain operational excellence in all interactions.

Requirements

• Strong sense of responsibility and accountability for assigned customers and tasks.
• Ability to take ownership of issues from start to resolution without losing focus.
• Reliable, detail-oriented, and consistent in daily execution.
• Comfortable handling operational issues and customer problems in a structured and calm way.
• Ability to analyze situations, identify root causes, and propose practical solutions.
• Previous experience in a B2B Account Manager, Customer Success, or similar customer-facing role.

Culture & Benefits

• Opportunity to join our Employee Stock Options program.
• Opportunity to help scale a unique product.
• Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
• Paid volunteering opportunities.
• Work location of your choice: office, remote, opportunity to work and travel.
• Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.