Service Designer

TL;DR

Service Designer: Shapes end-to-end services across people, process, technology, and data within a fast-moving innovation environment with an accent on framing problems, designing holistic service experiences, and making evidence-led decisions. Focus on leading discovery, synthesising insights, designing service blueprints, and facilitating co-creation across business, engineering, and customer perspectives.

Location: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Manchester office. Occasional travel to other group locations (e.g. Leeds, London, and Edinburgh), may be required.

Salary: £61,344 - £68,160

Company

hirify.global is rebooting an icon and building the future of finance.

What you will do

• Shape end-to-end services across people, process, technology, and data.
• Work from early discovery through MVP and scale.
• Frame problems, design holistic service experiences, and make evidence-led decisions.
• Lead discovery and synthesise insights across customer, market, and data signals.
• Design service blueprints and map dependencies across journeys, operations, platforms, and teams.
• Apply hypothesis-led thinking, JTBD, and lightweight experimentation.

Requirements

• Hybrid working in Manchester office (at least two days per week, or 40% of time).
• Experience in Design-Led Discovery & Insight Sensemaking.
• Proficiency in End-to-End Service Architecture & Systems Thinking.
• Ability to apply Decision Leadership & Experimentation.
• Technical & Operational Awareness, including responsible use of AI/LLM tools.
• Strong Co-Creation & Stakeholder Facilitation skills.

Culture & Benefits

• Inclusive organisation focused on diversity and belonging.
• Disability confident, offering reasonable adjustments for recruitment processes.
• Generous pension contribution of up to 15%.
• Annual performance-related bonus and share schemes including free shares.
• Flexible benefits package and 30 days’ holiday, plus bank holidays.
• Range of wellbeing initiatives and generous parental leave policies.