Senior Manager, Site Reliability Engineering (AI)

TL;DR

Senior Manager, Site Reliability Engineering (AI): Building and leading the SRE function from the ground up, defining how reliability is engineered across the company, and partnering with product and platform engineering to ensure scalable, observable, and stable systems with an accent on SLIs/SLOs, incident management, and automation. Focus on building and scaling an SRE team, driving reliability as a feature, and evolving incident response and learning loops.

Location: Annual US Hiring Range, implying candidates must be based in the US.

Salary: $160,000–$180,000

Company

UJET leads in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach.

What you will do

• Build and lead a new SRE team, including hiring, onboarding, and career development.
• Define and implement SRE best practices: SLIs/SLOs, error budgets, incident management, on-call models, and postmortems.
• Establish clear operational ownership between SRE and product engineering teams.
• Drive reliability as a feature, balancing velocity and stability with data.
• Reduce toil through automation and self-service platforms.
• Design and evolve incident response, escalation, and learning loops.
• Partner with engineering leaders to influence architecture, capacity planning, and launch readiness.
• Own reliability metrics and communicate risk and performance clearly to technical and executive audiences.

Requirements

• 8+ years in SRE, infrastructure, or platform engineering, with 3+ years managing managers or senior ICs.
• Experience building an SRE team or function from scratch (or significantly scaling one).
• Deep knowledge of modern cloud infrastructure, distributed systems, and observability.
• Strong opinions about what SRE is and is not, and the judgment to apply them pragmatically.
• Proven ability to collaborate with product and engineering leaders.
• Calm, decisive leadership during incidents.

Nice to have

• Experience at a high-growth or post-Series B/C company.
• Background in platform engineering or internal developer tooling.
• Familiarity with compliance or regulated environments.

Culture & Benefits

• Be at the forefront of innovation, directly shaping the future of customer experience.
• Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
• Receive comprehensive benefits including medical, dental, vision, 401(k) plan, and commuter benefits.
• Work in an environment where leadership treats reliability as a first-class concern.