Engagement Lead (CX Advisory)

TL;DR

Engagement Lead (CX Advisory): Leading enterprise-level strategy engagements for clients, focusing on business transformation and customer experience, with an accent on framing ambiguous problems into clear strategic questions and defining the sequence of change. Focus on advising senior leaders, ensuring alignment between strategy and execution, and synthesizing qualitative and quantitative inputs into actionable roadmaps.

Location: Fully remote within US with some travel required.

Salary: $135,600.00 – $238,600.00

Company

hirify.global empowers organizations worldwide to create the best customer and employee experiences through its AI-powered Experience Orchestration platform.

What you will do

• Lead enterprise- and business-level discovery to uncover root causes and define strategic questions.
• Synthesize inputs into clear transformation strategies, roadmaps, and executive recommendations.
• Define the sequence of change to reduce risk and enable sustainable execution.
• Serve as a trusted strategic advisor to client executives, facilitating working sessions.
• Act as strategic lead at the outset of engagements, ensuring clarity and direction.
• Translate strategy into compelling narratives and visualizations for executives.

Requirements

• 8+ years of experience in strategy consulting, enterprise transformation, or complex advisory roles.
• Demonstrated success leading ambiguous, high-stakes engagements with senior executives.
• Proven ability to diagnose systemic issues and translate them into actionable strategies.
• Strong grounding in customer experience, service operations, or contact center transformation.
• Exceptional executive communication, facilitation, and storytelling skills.
• Must be able to work fully remote within US and accommodate some travel.

Culture & Benefits

• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Medical, Dental, and Vision Insurance, Telehealth coverage.
• Adoption Assistance and Fertility treatments.