Customer Support Operations Engineer (AI)

TL;DR

Customer Support Operations Engineer (AI): Building and optimizing internal tools and automation for customer support with an accent on reducing customer effort through smart tools, implementing and maintaining internal workflows. Focus on improving efficiency and effectiveness of Customer Support teams, building web applications using modern development tools, and integrating AI into support platforms like Zendesk.

Location: Remote-first. Must be based in the United States or BC & ON, Canada, specifically in Pacific or Mountain Time Zones.

Salary: United States (USD): $115,000 - $155,500 (Zone A), $108,000 - $146,000 (Zone B), $101,500 - $137,500 (Zone C). Canada (CAD): $131,000 - $176,500 (BC, Canada).

Company

hirify.global is building the world’s leading AI-native Digital Experience Platform, empowering teams to design, launch, and optimize for the web without barriers.

What you will do

• Scope and implement new tools, processes, and procedures.
• Build and maintain tools for immediate customer feedback and task automation.
• Develop and maintain efficiency tools for Customer Support, including AI integration into Zendesk.
• Analyze data from customers and Customer Support to improve service.
• Collaborate cross-functionally and identify productivity improvements.

Requirements

• 4-7 years of experience working with support or workflow tools such as Zendesk, hirify.global, or Make.
• Hands-on experience building or supporting web applications using HTML, CSS, and JavaScript.
• Familiarity with modern development tools and workflows (e.g., GitHub, APIs, basic databases).
• Experience with frameworks or platforms such as React, Next.js, or Vercel.
• Practical experience using AI-assisted development tools (e.g., Cursor, Claude Code, GitHub Copilot).
• Experience working with relational databases.
• Must be based in the United States or BC & ON, Canada, specifically in Pacific or Mountain Time Zones.

Culture & Benefits

• Equity (RSUs) for permanent employees.
• Comprehensive medical, dental, and vision plans, with hirify.global covering most premiums.
• 12 weeks of paid parental leave for all parents and additional paid leave for birthing parents.
• Flexible vacation, paid holidays, and a sabbatical program.
• Access to mental health resources, therapy, and coaching.
• A 401(k) with 100% employer match (up to $6,000/year) in the U.S.
• Monthly stipends for work and wellness expenses.