AI Commercial Enablement Lead (Fintech)

TL;DR

AI Commercial Enablement Lead (Fintech): Leading the product strategy and development of an Internal AI Copilot for Client Portfolio Management, aiming to enhance client retention and growth. Focus on integrating churn prediction, upsell intelligence, and automated relationship management features.

Location: London, UK, with a hybrid work model (4 days in office, 1 day home office / week)

Company

hirify.global is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions.

What you will do

• Define and execute the product strategy for the Client Portfolio Management (CPM) AI Copilot.
• Collaborate with data science to integrate churn prediction and client health scoring into the Copilot.
• Design features for upsell and cross-sell intelligence based on client portfolios.
• Build tools for automated relationship management, including drafting personalized reports.
• Gather feedback from Client Portfolio Management teams and translate needs into technical requirements.
• Support client forecasting and account planning for portfolios of approximately 85 clients.

Requirements

• 3+ years in Product Management, specifically focusing on Customer Success, Account Management tools, or Fintech retention strategies.
• Strong understanding of LLMs and RAG.
• Experience with CRM data (Salesforce) and data lakes.

Nice to have

• Preferred experience within an AI-first startup or a high-growth environment where AI-driven products have been built and scaled.

Culture & Benefits

• Competitive starting salary with an annual discretionary bonus.
• Dedicated mentorship and clear, accelerated career progression pathways.
• Dynamic and supportive culture with an emphasis on teamwork and personal growth.
• Generous benefits package tailored to location, typically including health care and social benefits.
• Active employee networks including Women’s Network, LGBTQIA+ Network, and Veterans Network.
• Commitment to inclusion, diversity, and an intolerant stance against discrimination.