Principal Solution Consultant (AI, CX, SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Principal Solution Consultant (AI, CX, SaaS): Designing and architecting end-to-end experience orchestration strategies for the AI-powered Cloud CX platform, focusing on unifying voice, chat, digital, and AI interactions. Focus on engaging executives, translating business challenges into digital strategies, and creating scalable, secure, and integrated CCaaS solutions.
Location: Bogota (Flexible) with ability to operate across multiple countries and cultures in Latin America.
Company
empowers organizations worldwide to improve loyalty and business outcomes through its AI-powered Experience Orchestration platform, Cloud CX.
What you will do
- Engage executives and CX leaders to translate business challenges into digital experience strategies.
- Architect scalable, secure, and integrated CCaaS solutions that unify various interactions.
- Develop proof-of-concepts, technical designs, and integration blueprints (APIs, CRM, AI, analytics).
- Collaborate with account teams to craft value propositions and deliver product demonstrations.
- Evangelize ’ experience orchestration vision and best practices across the region.
- Support sales teams during the project/solution contracting phase.
Requirements
- 5+ years of experience in pre-sales, CX consulting, or solution architecture within CCaaS or related SaaS platforms.
- Bachelor’s degree in Systems Engineering, Telecommunications, or equivalent.
- Fluent in Spanish; professional-level English (C1).
- Ability to operate across multiple countries and cultures in Latin America.
Nice to have
- Certifications: Cloud CX Certified Professional, AWS/Azure Architect, ITIL, or Design Thinking.
Culture & Benefits
- Join a global team of over 6,000 employees.
- Opportunity for independence to make a larger impact and take ownership of work.
- Emphasis on empathy and collaboration.
- Focus on innovation and continuous learning.
- Access to great benefits and perks typical of larger tech companies.
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