Payment Operations Manager

TL;DR

Payment Operations Manager: Leading the team responsible for seamless payment acceptance and optimizing payment processes, vendor relations, and strategic initiatives. Focus on analyzing transaction data, driving bottom-line impact, and fostering team growth in a high-performing payment operations department.

Location: Remote, United States. This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands. hirify.global is not currently considering candidates for this role in California, Seattle, or NYC.

Salary: $138,500.00 – $207,500.00 USD (for US Group 4 locations)

Company

hirify.global empowers everyday entrepreneurs around the world by providing tools and help to succeed online, including website building, e-commerce solutions, and domain services.

What you will do

• Lead and develop your team to foster a high-performing payment operations department.
• Drive strategic payment initiatives in partnership with analytics, product, and engineering teams to optimize payment routing and recurring billing.
• Make critical operational decisions to meet payment acceptance targets and maintain high operational standards.
• Develop insights and reporting by creating automated monitoring tools and presenting strategic insights to senior leadership.
• Manage vendor relationships and quality assurance, overseeing critical external partnerships and troubleshooting payment experimentation.
• Champion customer-centricity by framing team priorities from the customer perspective and implementing feedback loops.
• Collaborate cross-functionally with leaders across departments to advance hirify.global's payment capabilities and business objectives.

Requirements

• Must be based in the United States, excluding Alaska, Mississippi, North Dakota, Virgin Islands, California, Seattle, or NYC.
• 5+ years in operations or analytics, with 3+ years managing and developing high-performing teams.
• Data-driven decision maker with 5+ years extracting metrics, creating visualizations, and producing leadership-level reporting using advanced SQL and Excel.
• Proven experience establishing departmental standards, leading vendor relationships, and delivering high-impact projects.
• Strong technical acumen and the ability to understand complex systems and translate technical concepts.
• Collaborative influencer who partners cross-functionally and communicates effectively with senior leadership.

Nice to have

• Experience in the payments industry, optimizing approval rates, costs, or other payment metrics.
• Experience with corporate Accounting standards.

Culture & Benefits

• Comprehensive benefits package, which may include paid time off, retirement savings (e.g., 401k), bonus/incentive eligibility, equity grants, and competitive health benefits.
• Family-friendly benefits, including parental leave.
• Embraces a diverse culture and offers Employee Resource Groups.
• Supports entrepreneurs and encourages employees to pursue side hustles.
• Prioritizes diversity, equity, inclusion, and belonging into the core of daily work.